Last updated August 2026
This page explains what information NEXORA holds about you, why we hold it, and what you can do about it. It covers both the NEXORA Marketplace and NEXORA Assist, our AI business-assistant service.
Account details: name, email address, password (stored encrypted by our authentication provider), and optionally a phone number, photo, bio and location.
Selling and buying details: listings, photos, prices, order details, delivery address, messages, reviews, reports, nominations and business verification documents you choose to upload.
Basic technical data needed to run the service, such as listing view counts, notification delivery records and device information for push notifications you enable.
To run your account, show your listings, process and track orders, deliver messages and notifications, apply plan entitlements, and keep the marketplace safe (verification, moderation, spam and fraud limits).
We do not sell your personal data.
Public: your display name, photo, member-since date, ratings, badges, active listings and business storefront details.
Shared only with the other party in a transaction: your name, contact details and delivery address on an order, and your messages.
Private to you and NEXORA staff: verification documents, reports you file, blocked users and account settings.
Some businesses on NEXORA use NEXORA Assist, an AI assistant that answers customer questions on their behalf. You can use an Assist chat without a NEXORA account.
What we store for a chat: the conversation record (a session identifier, a masked customer label, message counts, timestamps, the detected intent and whether a human took over) and the messages themselves, including what you write and what the assistant replies.
If you type contact details into the chat, or a chat needs a person to follow up, we also store a lead record for that business containing the name, phone number and email you provided, a short summary of your request and the business's own internal notes.
The business that owns the assistant, its authorised staff, and NEXORA administrators can read these conversations and leads. They are not shown to other members or to the public.
A business can connect a WhatsApp Business number to its assistant using the official WhatsApp Business Platform (Meta Cloud API). When you message that number, WhatsApp delivers your message to us and we reply through the same official interface.
For those chats we store the text of your message and the reply, the time it was received, the provider's message identifier (used so a repeated delivery is not answered twice), and a one-way keyed fingerprint of your WhatsApp number plus a masked label such as the last few digits, so the thread stays continuous. Your full WhatsApp number is not stored on the conversation record itself. If you state a phone number in the chat, or the assistant creates a lead for you, that number can appear in the business's lead record.
Media messages such as images, voice notes or documents are not processed as content; the assistant tells you it can only handle text.
NEXORA Assist only processes messages sent to a WhatsApp Business number that a business has explicitly connected to its own assistant. NEXORA does not attempt to read unrelated personal WhatsApp conversations, the business owner's private WhatsApp chats, or conversations from numbers that are not connected to NEXORA Assist. Messages to unknown or unconnected numbers are ignored by our systems.
WhatsApp itself is operated by Meta. Its handling of your messages, delivery data and phone number is governed by Meta's own terms and privacy policy, not by this page.
When a business connects its official WhatsApp Business account to NEXORA Assist, customer messages sent to that connected channel may be processed by NEXORA Assist. Conversation content is processed and stored only to:
answer customer questions and provide customer support; capture leads and enquiries for the business; create human handoffs so a person can take over; maintain conversation history so follow-ups make sense; provide the connected business with analytics about its assistant; and enforce security, abuse prevention and usage limits.
To produce an assistant reply, the message you send, the recent messages in that conversation and the business's own published information are sent to the Lovable AI Gateway, which forwards the request to the downstream model our code selects. Today that model is Google's Gemini (google/gemini-3.7-flash).
Chat text is sent for AI processing and may include sensitive information typed by the sender. Please do not enter passwords, one-time codes, payment card details or access tokens into an Assist chat. We do not operate a redaction filter that removes such information before it is processed.
Assistant replies are generated by AI using business-approved knowledge: information the business itself has published into its assistant. The assistant is designed to answer from that approved information rather than invent facts.
AI can be wrong. An assistant reply may be inaccurate, incomplete or out of date, so do not treat it as professional, financial, legal or medical advice. For sensitive or important matters you can ask the assistant to hand you over to a person, and a human at the business can take over the conversation.
What the gateway and the downstream model provider do with conversation data afterwards — including how long they keep it, whether they use it for model training, and where it is processed — is governed by their own terms and policies. We do not control those practices and do not make claims about them here.
A business that uses NEXORA Assist is responsible for the accuracy of the information it approves into its assistant's knowledge, for the replies and follow-ups its staff send, and for handling the customer data it receives through the assistant.
Connected businesses must use NEXORA Assist in accordance with applicable laws and with WhatsApp and Meta policies, including having the right to connect the WhatsApp Business number they register and honouring their own obligations to their customers.
If you apply to become a NEXORA partner, we store what you enter on the form: organization name, partner type, contact name, work email, any phone, website or social links you give us, the markets and category you choose, what you want to publish, who you represent and your notes. NEXORA staff can read it, and we use it to review your application and contact you about it.
We also store your placement requests, any request to manage another business's content, and the staff decisions and internal notes attached to them.
We record simple counts of partner page activity — such as a partner page being viewed or an application being started — without storing who you are on those records.
The partner forms do not ask for card numbers, bank details or any other payment credentials, and you should not send them to us through them.
NEXORA runs on managed cloud infrastructure that provides our database, file storage, authentication, email delivery and push delivery. These providers process data on our instructions.
For NEXORA Assist we also use the Lovable AI Gateway and, through it, the AI model named in the AI processing section. For WhatsApp channels we use the official WhatsApp Business Platform operated by Meta. Credentials for a connected WhatsApp number are held encrypted and are only readable by our server.
When a payment provider is connected, its name and the data shared with it will be listed here before it goes live.
Account, listing and order records are kept while your account is active and for a reasonable period afterwards for accounting, dispute and safety reasons. Messages you delete are removed from your view.
Assist conversations, messages and leads are kept so the business can follow up. You can ask us to review a deletion request by emailing hello@nexora.bz; whether and how we can remove a specific record depends on what our systems can support at the time.
Information is retained only for as long as reasonably necessary for the purposes described in this policy, subject to legal, security, fraud-prevention and operational requirements. We may need to keep limited records even after a deletion request when required for those purposes.
You can edit your profile, delete your listings and messages, mute or block members, and turn push notifications off from the notifications screen.
You can ask a NEXORA Assist assistant to pass you to a person instead of continuing with the AI.
To request a copy of your data, or deletion of your account or of an Assist/WhatsApp conversation, contact hello@nexora.bz. See the data deletion page for what to include. Requests are handled manually: there is no automated deletion button today, and we cannot delete copies held by WhatsApp/Meta or records a business has saved outside NEXORA.
Access to your data is enforced at the database level so members can only read and change their own records. Staff access is role-based and admin actions are written to an audit log. Admin accounts can enable two-factor authentication.
NEXORA is not intended for children. Accounts are for adults.
The date above changes when this policy changes. If you have questions about how this policy applies to you, contact hello@nexora.bz.
This Privacy Policy describes how NEXORA handles information today. We may update it as our services change. This is not legal advice. Questions: hello@nexora.bz.