Last updated August 2026
This page describes what happens when an order is cancelled or something goes wrong. Orders are agreements between a buyer and a seller; NEXORA records the order timeline and helps review disputes.
A buyer can cancel an order while it is still Pending or Confirmed — before the seller marks it as Processing. Cancelling releases the reserved stock back to the listing automatically, and a listing that sold out only because of that order goes back on sale.
After an order is marked Processing, cancellation needs to be agreed with the seller.
A seller may cancel or reject an order they cannot fulfil — for example the item is no longer available or the delivery area is not covered. Stock is restored to the listing in the same way.
Repeatedly cancelling accepted orders can affect a seller's standing on NEXORA.
Cash on delivery: no money has changed hands before handover, so a cancellation needs no refund.
Bank transfer or other agreed method: the seller refunds the buyer using the same method, and both parties should keep the reference in NEXORA messages.
When a live payment gateway is connected, refunds for gateway payments will be processed through that provider and reflected on the order record. Until then, no card payments are taken.
Raise it with the seller in NEXORA messages first — most cases are resolved there.
If that does not work, open a report from the order or listing within a reasonable time after the delivery date so the timeline and conversation are still fresh.
Our team looks at the order timeline (placed, confirmed, processing, ready, completed), the NEXORA message history, photos and any delivery evidence.
Reports move through a documented workflow — open, reviewing, action required, resolved or dismissed — and both parties are notified of the outcome.
Outcomes can include the order being completed, a refund or partial refund agreed between the parties, a return, the listing being corrected or removed, or restrictions on an account that repeatedly causes problems.
Items collected and accepted in person after inspection, perishable goods, and items damaged after handover are normally not refundable unless the seller agrees otherwise.
Disputes: support@nexora.bz. Time limits, chargeback handling and any guarantee wording in this section are placeholders pending review by a Belize attorney.
This document is a working draft that describes how NEXORA operates today. It is not legal advice and has not yet been reviewed by a licensed attorney in Belize. Questions: legal@nexora.bz.